Terms of service

1. All Elara London products are made to order. Production begins only after confirmation of payment.

2. Customers are advised to review size charts, product details, and specifications before placing an order.

3. Modifications to orders must be requested within 24 hours of order placement.

4. Full payment is required at the time of placing the order.

5. We accept debit/credit cards, bank transfers, and selected online gateways.

6. A confirmation will be sent once the payment is received.

7. Orders may be canceled within 24 hours of placement with a 10% deduction on Service Charges. After this, they go into production and cannot be cancelled for a refund. Failure to read product details or size guides does not qualify for a refund.

8. We strive to represent product colors accurately, but actual colors may vary slightly due to lighting, photography, and device screen settings.

9. Such differences do not qualify as defects and are not grounds for return.

10. We deliver worldwide through reliable courier services.

11. Elara London is not responsible for delays caused by courier services or customs authorities.

12. Our standard processing time is 21-30 business days.

13. Shipping time depends on your location and selected shipping method.

14. Additional time may be required during peak seasons or due to unforeseen delays.

15. We are not responsible for delays caused by natural disasters, global disruptions, public holidays, courier or customs issues or incorrect delivery information provided by customers.

16. If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos and order details. This will be investigated, and relevant compensation will be offered.

17. We are committed to protecting your privacy. Your data will only be used for order processing, communication, and marketing (if opted in).

18. We do not sell or share your data with third parties.

19. All designs, photographs, product names, and content on our website and social media are the intellectual property of Elara London. Reproduction or use without permission is strictly prohibited.

20. We are committed to honest product representation, clear communication, and fair pricing.

21. Any changes to shipping or production timelines will be communicated transparently.

22. We uphold Environmental, Social, and Governance (ESG) standards across our operations.

23. Our products are ethically made, and we partner with responsible suppliers.

24. For queries, concerns, or support, please contact us at:

Email: support@shopelaralondon.com
WhatsApp Support: +44 7577 506388