Shipping policy

Last Updated: 10th June 2026

1. Introduction

Elara London ships to customers in the United Kingdom, Pakistan, and worldwide destinations. Delivery times are estimates only and may vary due to customs processing, courier delays, weather conditions, public holidays, or other factors beyond our control.

2. Order Processing

Orders are processed 7 days a week. Once your order has been placed, you will receive an order confirmation through WhatsApp. Orders are generally processed within 1–3 business days unless otherwise stated.

3. United Kingdom Deliveries

For ready-to-dispatch items, estimated delivery is 3–5 business days. We primarily use trusted courier services including Royal Mail, Evri, DPD, and other approved delivery partners. Delivery charges are calculated at checkout, and free delivery promotions may be offered from time to time.

4. Worldwide Shipping

Elara London ships to worldwide destinations. Delivery times vary depending on the destination country, courier service, customs processing times, and local import procedures. Estimated delivery periods typically range between 5–10 business days after dispatch. International shipping charges are calculated at checkout.

5. Pakistan Deliveries

For ready-to-dispatch items, estimated delivery is 3–5 business days. We primarily use M&P Courier, Leopards Courier, TCS, and other approved courier partners. Delivery charges are calculated at checkout, and free delivery may be offered on qualifying orders.

6. Pre-Order and Made-to-Order Items

Certain garments are produced on a made-to-order or pre-order basis. Estimated production and delivery times are 3–6 weeks. This timeframe may vary depending on design complexity, fabric availability, seasonal demand, and customisation requirements. Customers will be informed if significant delays occur.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, and clearance fees. These charges are imposed by the destination country's authorities and are the responsibility of the customer unless otherwise stated. Elara London has no control over such charges and cannot estimate their amount.

8. Delivery Delays

While we aim to meet all estimated delivery dates, Elara London shall not be liable for delays caused by customs inspections, courier disruptions, weather conditions, public holidays, or force majeure events.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If incorrect information is provided and an order cannot be delivered, additional shipping charges may apply.

10. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery or expected delivery date with your order number, photographs (if applicable), and a description of the issue. We will investigate the matter with the courier and provide an appropriate resolution.

11. Tracking Information

Where available, tracking details will be sent via email once your order has been dispatched. Customers can use the tracking number provided to monitor delivery progress.

12. Contact Us

For shipping enquiries, please contact us via our WhatsApp Customer Support Numbers:

UK: +44 7577 506388
PK: +92 321 0859995